User Agreement

This User Agreement (the “Agreement”) governs the relationship between HIP-HOSTING (the “Provider”) and you – any individual or legal entity wishing to use the services provided by the Provider (“you” or the “Customer”).

Please read this Agreement carefully. It constitutes a public offer under applicable law. Once you have registered in the Customer Account Control Panel and the earlier of the following events has occurred – the crediting of funds to your Personal Account or the commencement of use of a service (for these purposes, the Parties agree that use of a service commences at the moment the service is activated, including where it is activated by the Provider at the Customer’s request) – you shall be deemed to have read this Agreement in full, to accept it fully and unconditionally in accordance with applicable law, to confirm that the Parties have entered into this Agreement, and to confirm your intention to use the Provider’s services. If you do not accept this Agreement or do not agree with any of its terms, please do not register in the Customer Account Control Panel, do not credit funds to your Personal Account and do not use the Provider’s services. If the Provider has made any amendments to this Agreement with which you do not agree, you must cease using the Provider’s services.

1. Acceptance of Terms

By registering in the control panel, crediting funds to your balance or commencing use of any service, you automatically accept this Agreement and the Rules for the Use of Services published at https://hip.hosting/. If you do not agree, please do not use the services.

2. Obligations of the Customer

2.1. To keep your login and password secure. All actions performed from your account are deemed to have been performed by you.

2.2. To make your own backup copies of your data.

2.3. To host only licensed software.

2.4. To comply with the legislation of the Russian Federation and our Rules for the Use of Services (the following are prohibited: spam, hacking, DDoS attacks, pornography, extremism and copyright infringement).

2.5. To pay for services in a timely manner (on a prepayment basis). When your balance reaches zero, the service is suspended.

2.6. To notify us of any changes to your contact and payment details within 5 business days.

3. Rights of the Provider

3.1. To request confirmation of your details at any time.

3.2. To suspend or block a service without prior notice in the event of:

• a breach of the Agreement or the Rules by you;
• a suspected compromise of your account;
• actions that may harm our infrastructure or other clients;
• receipt of an official request from government authorities.

3.3. To impose technical restrictions (port blocking, traffic limits) to protect against DDoS attacks without prior notice.

3.4. To delete all of your data upon termination of the agreement or in the event of non-payment.

4. Fees and Payment

4.1. Prices are listed on the website https://hip.hosting/. We may change our tariffs by giving you 5 calendar days’ notice. If you do not agree with the changes, you are entitled to discontinue the services from that point.

4.2. Payment is made in advance (for no more than 1 month) by any method available in the control panel.

4.3. If you cancel a service early, we refund payment only for full unused months. No refund is given for the current month.

4.4. You may enable automatic balance top-up; by doing so, you consent to funds being debited from your card without further authorisation.

5. Liability and Warranties

5.1. We ensure that our equipment is operational, but we do not guarantee 100% availability due to scheduled maintenance, failures, actions of third parties, Internet network issues or force majeure.

5.2. Our maximum liability for any losses is limited to the amount of your monthly payment.

5.3. We are not liable for:

• your lost profits or indirect losses;
• the content of your websites and files (including copyright infringement);
• viruses or malicious components that you have uploaded;
• the actions of hackers, where you have disclosed your passwords yourself;
• delays or failures caused by external Internet channels.

5.4. You are solely responsible for all of your actions and for the content of your resources.

6. Confidentiality

6.1. Correspondence via the ticket system and by email is confidential.

6.2. We may publicly refer to you as our client, having given you 30 days’ notice.

6.3. We disclose your data only where required by law.

7. Term and Termination

7.1. The agreement is valid for 1 year and is automatically renewed unless either party gives notice of termination 30 days before the end of the term.

7.2. You may terminate the agreement by giving us 30 calendar days’ notice.

7.3. We may terminate the agreement unilaterally in the event of any breach of its terms by you. In such a case, the remaining balance for the current month is not refunded. In the event of a repeated breach, we may block the service without notice.

7.4. If the agreement is terminated at your initiative, refunds are made only for full unused months (no refund is given for the current month).

8. Force Majeure

We are not liable for any failure to perform our obligations due to war, natural disasters, fire, strikes, prohibitive acts of government authorities, sanctions or other circumstances of force majeure. If such circumstances continue for more than 30 days, either party may terminate the agreement by giving 5 business days’ notice.

9. Disputes

All disputes shall be resolved through negotiation. If negotiation fails, you shall submit a written claim, to which we are obliged to respond within 10 business days. If no agreement is reached, the dispute shall be referred to the court at the Provider’s location in accordance with the legislation of the Russian Federation.

10. Notices

We send all official communications via the ticket system or to the email address you have specified in the control panel. Such communications are deemed received even if you have not read them (you are responsible for checking your email and tickets). You may also update your contact details via the control panel.

11. Final Provisions

11.1. If any provision of this Agreement is found to be invalid, the remaining provisions shall remain in full force and effect.

11.2. We may amend this Agreement by giving you 5 calendar days’ notice. If you do not agree with the amendments, you are entitled to terminate the agreement within 10 days of notification; otherwise, the amendments shall be deemed accepted.