Personal Data Processing Policy // HIP-HOSTING

This Personal Data Processing Policy has been drawn up in accordance with the requirements of Federal Law No. 152-FZ of 27 July 2006 “On Personal Data” (the “Personal Data Law”) and sets out the procedure for processing personal data and the measures taken by HIP-HOSTING (the “Operator”) to ensure the security of personal data.

1.1. The Operator regards the observance of human and civil rights and freedoms in the processing of personal data, including the protection of the right to privacy and to personal and family confidentiality, as its paramount objective and a fundamental condition of its business.

1.2. This Policy of the Operator on the processing of personal data (the “Policy”) applies to all information that the Operator may obtain about visitors to the website https://hip.hosting/ (the “Website”).

1. What Personal Data We Collect

The Operator may process the following data:

Surname, first name and patronymic (where applicable);
Email address;
Contact telephone numbers;
Payment details (including bank card details, if you save them for automatic payments) – these are processed via payment systems; we do not store full card details;
Any other information that you voluntarily provide when registering, ordering services or corresponding with us.
In addition, the Website automatically collects anonymised data by means of cookies and web analytics services (Yandex.Metrica, Google Analytics, etc.). Such data cannot be used to identify you personally and is used to improve the performance of the Website.
Important: The Operator does not process special categories of personal data (race, ethnicity, political opinions, religious beliefs or sex life).

2. Purposes of Personal Data Processing

We process your data in order to:

conclude, perform and terminate agreements for the provision of hosting and related services;
identify you as the Customer when you log in to the control panel;
send you notifications regarding the status of services, scheduled maintenance, and changes to tariffs and documents (mandatory notifications);
inform you about new products, promotions and special offers (only with your consent, which you may withdraw at any time);
handle your requests to our support service (via the ticket system or by email);
improve the quality of the Website and our services (analytics).

3. Legal Grounds for Processing

We process your data on the following legal grounds:

performance of an agreement to which you are a party (or an agreement concluded at your request);
your voluntary consent, given when registering, completing forms or submitting data;
requirements of federal legislation (for example, in order to fulfil our obligations as a tax agent);
our legitimate interests (for example, ensuring the security of our services and preventing fraud), provided that your rights and freedoms are not infringed as a result.

4. Your Rights as a Personal Data Subject

You have the right to:

obtain information about which of your data we process, for what purposes and to whom it is disclosed (requests should be sent using the contact details below);
request that your data be rectified, blocked or destroyed if it is incomplete, outdated, inaccurate or processed unlawfully;
withdraw your consent to processing at any time (see Section 7);
appeal against our actions or omissions to Roskomnadzor (the Federal Service for Supervision of Communications, Information Technology and Mass Media) or in court.
To exercise these rights, simply send us a request by email (the address is provided in Section 9), stating the details needed to identify you.

5. Terms and Duration of Processing

We retain your data only for as long as is necessary to achieve the purposes of processing, unless a different period is prescribed by an agreement or by law (for example, five years for tax accounting purposes).
Once the purposes have been achieved or consent has been withdrawn, the data is destroyed or anonymised, unless we are required by law to retain it.
We do not disclose your data to third parties, except where this is necessary for the performance of an agreement or is required by law.

6. Security Measures

The Operator takes all necessary legal, organisational and technical measures to protect your data against accidental or unlawful access, destruction, alteration, blocking, copying or dissemination. These measures include:

encryption of data transmission channels (HTTPS, SSL);
restricted access to databases;
regular software updates;
internal confidentiality instructions for employees.

You may withdraw your consent to the processing of your personal data at any time by sending an email to [email protected] marked “Withdrawal of consent to personal data processing”. Upon receipt of such a request, we will cease processing your data, except where we are required by law to continue processing (for example, in order to perform an agreement or to comply with tax obligations). Please note that withdrawal of consent may make it impossible for us to continue providing services to you.

8. Cross-Border Data Transfers

We may transfer data to servers located outside the Russian Federation (for example, where services are ordered in foreign data centres). In such cases, we ensure that the destination country provides adequate protection of the rights of personal data subjects, or we obtain your separate written consent to such a transfer where this is required under Federal Law No. 152-FZ.

9. Contact Details for Requests and Amendments

For any questions relating to the processing of your personal data, you may contact us:

by email: [email protected]
via the feedback form on the Website
Please be sure to state your surname, first name and contact details in your message so that we can identify you.
The current version of this Policy is always available on the Website. We reserve the right to amend this Policy, notifying users via the Website or by email no less than five days before the amendments take effect.