Rules for the Use of Services

These Rules for the Use of Services (the “Rules”) form an integral part of the User Agreement (the “Agreement” or the “Offer”). The Rules describe the actions (or omissions) of the Customer that may cause harm to the Provider, its representatives, equipment, clients or other third parties.

1. The Customer shall not use the Provider’s Services and equipment to cause harm to the Provider, its clients or third parties, to violate applicable law, or to facilitate such violations. Such actions (or omissions) of the Customer include, without limitation:

1.1. actions of the Customer that violate applicable law or contravene orders of executive authorities or internal regulations applicable to the Parties;

1.2. actions of the Customer aimed at disrupting the normal operation of elements of a local network or the Internet (computers, other equipment or software) that do not belong to the Customer;

1.3. violation by the Customer of occupational health and fire safety rules or of other rules and internal regulations of the Provider;

1.4. failure by the Customer to comply with orders of the competent authorities;

1.5. actions (or omissions) of the Customer that result in losses to the Provider or third parties;

1.6. disruption of the normal operation of elements of the Internet (computers, other equipment or software) that do not belong to the Customer;

1.7. use by the Customer of equipment hosted in Data Centres in breach of technical operating rules, and/or use of equipment that lacks the required licences and certificates;

1.8. storage, publication, transmission, reproduction or distribution by any means, or use in any form, of software or other protected intellectual property or means of individualisation without the permission of the rights holder;

1.9. failure by the Customer to respond to the Provider regarding a complaint received from a third party alleging infringement of its intellectual property rights by the Customer within 14 (fourteen) calendar days of the Customer’s receipt of such complaint. The Customer’s response must address the claims set out in the third party’s complaint; otherwise, the Customer’s response shall be deemed not to have been provided to the Provider;

1.10. storage, publication, transmission, reproduction or distribution by any means, or use in any form, of software or other materials containing viruses or other malicious components;

1.11. carrying out actions that directly or indirectly involve, or facilitate, the mass mailing of emails or other messages of any kind (where such actions are detected, the provision of the Service to the Customer is restricted automatically);

1.12. distribution, publication or other processing of information that contravenes the requirements of the applicable legislation of the Russian Federation or infringes the rights of third parties;

1.13. advertising of services, goods or other materials the distribution of which is restricted or prohibited by applicable law;

1.14. falsification of technical identifiers issued by the Provider when transmitting data to the Internet;

1.15. use of non-existent return addresses when sending emails or other messages;

1.16. carrying out actions aimed at obtaining unauthorised access to equipment or information resources not belonging to the Customer, the subsequent use of such access, and the destruction or modification of software or data not belonging to the Customer without the approval of the owners of such software or data or the administrators of the information resource concerned. Unauthorised access means access by any means other than those intended by the owner of the resource;

1.17. transmitting meaningless or useless information to third-party computers or equipment that creates an excessive (parasitic) load on such computers or equipment, or on intermediate network segments, in volumes exceeding the minimum necessary to verify network connectivity and the availability of individual network elements;

1.18. scanning network nodes in order to identify the internal structure of networks, security vulnerabilities, lists of open ports and the like, without the express consent of the owner of the resource being scanned;

1.19. violation of information security requirements in a manner that threatens the operation of other resources (not belonging to the Customer) on a local or global computer network;

1.20. use of default passwords in software;

1.21. use of outdated and/or vulnerable mail server software;

1.22. sending email messages from addresses that do not belong to the Customer’s network (domain).

2. The Customer shall not use the Services in any situation where the provision of the Services may pose a threat to national security and defence or to human health and safety, or where any malfunction of the Service could cause serious harm to human health or the environment.

3. The Customer may not use the Services if inaccurate information was provided when registering in the Control Panel, including where:

3.1. the Customer cannot be identified, including where there is a suspicion that inaccurate information has been provided;

3.2. the details provided by the Customer are absent from the Unified State Register of Legal Entities;

3.3. the Customer fails, at the Provider’s request, to provide additional information or to confirm the details provided upon registration in the Control Panel within 10 (ten) calendar days of the date on which the first request was sent.

4. The Customer may not use the Services if the payment terms and deadlines for the Services are breached, or if there are insufficient funds to renew the Service, including in the event of:

4.1. an unjustified chargeback by the Customer of payments already made;

4.2. the Provider receiving transaction disputes from payment systems or holders of payment instruments.

5. The Customer may not use the Services if it fails to promptly remedy vulnerabilities identified during security compliance checks.

6. The Customer shall cease using the Services upon receipt of an order requiring the Customer to stop using the Services, issued by a government authority that regulates the relevant relations and holds the appropriate powers under the applicable legislation of the Russian Federation.

7. When ordering Services in regions other than the Russian Federation, the Customer shall comply both with the legislation of the Russian Federation, including the prohibition on storing personal data of Russian citizens in databases located outside the territory of the Russian Federation, and with the legislation of the region in which the Customer has chosen to receive the Service. The Customer acknowledges that information hosted on facilities in other regions may be unavailable to users within the territory of the Russian Federation in accordance with the legislation of the Russian Federation.

8. If the Customer breaches the Rules (including through negligence), or if, in the Provider’s reasonable opinion (including as confirmed by the Provider’s security systems), the Customer’s use of the Services may lead to a violation of the law, cause damage to the Provider and/or third parties, or cause a failure of the hardware or software of the Provider or third parties, the Provider shall be entitled, for protective purposes, to:

• suspend and/or restrict the provision of the Services to the Customer (including by applying automatic traffic filtering);
• block access to the Control Panel;
• reject the Customer’s application for a new Service;
• reject the Customer’s application to renew the term of a Service.
• If the Customer breaches Clause 3 of the Rules, the Provider shall also be entitled to temporarily restrict the use of funds held on the Customer’s Balance and/or the Service Balance. In the event of a repeated breach, or if the Customer fails to remedy the breach within the period set by the Provider while the provision of the Services is suspended, the Provider shall be entitled to terminate the Agreement unilaterally and without recourse to court.

9. The measures taken by the Provider may be lifted following negotiations between the Provider and the Customer and once the Customer has remedied the circumstances that gave rise to such measures. In order to lift the measures referred to in Clause 8, the Provider may request additional information and verification of the Customer’s identity, including by asking the Customer to submit a photograph of themselves holding their passport.